Built around how your service centre runs
Movements, promise dates, manufacturer repairs, warranties, and retailer relationships — every part of the job on one record, not generic tickets with a watch label.
For watch service centre owners
Built for watch service. Not adapted to it.
One system for your entire service centre — intake, bench findings, quotes priced your way, parts ordering, promise dates, and partner updates, without stitching together tools that were never meant for watch repair.
Built like a custom system. Priced month to month. For independent watchmakers, authorized service centres, and multi-location shops serving retail partners.
What large service centres pay to build custom — without the custom price tag.
Big organizations spend tens of thousands tailoring software to fit how they run. Loupe gives independent and growing service centres the same kind of depth out of the box.
Bench notes your customers actually understand
Type or dictate what your watchmaker found, and Loupe drafts estimate language customers can read and approve — less back-and-forth, fewer declined quotes.
Quotes priced the way your bench works
Your labour rates, movement services, brand pricing, parts, and retailer terms built in — quotes in seconds, not rebuilt in a spreadsheet every time.
A repair page with live updates for every customer and partner
Walk-in and mail-in customers get a link to their repair page — live status, timeline, and progress. Retail partners log in to a branded work order list with the same detail view. Both approve quotes and pay online — fewer daily status calls.
Branded emails and quote reminders
Loupe sends status emails from your shop when jobs move — plus automatic reminders when a quote is still waiting. Shops typically cut quote response time in half compared to manual follow-up.
See what is late before someone escalates
Promise dates, assigned work, and overdue jobs in one list — so managers catch delays before a retailer calls angry.
Parts and suppliers on the job
Parts lists, supplier assignment, and orders stay on the same repair — so bench work does not stall waiting for notes in someone's inbox.
Collect payment when they approve
When a customer or partner accepts a quote, they can pay online — a deposit, the full amount, or the remaining balance later. Payment stays tied to what they reviewed.
Watch repair software — common questions
Quoting, customer and partner visibility, promise dates, and what to expect on a demo.
Type or dictate what your watchmaker found on the bench. Loupe drafts estimate language customers can understand — covering findings like low amplitude, lubrication issues, and recommended service scope. Your team reviews before the estimate goes out. On a demo we walk through it on a live job.
See how Loupe fits your service centre.
Book a 30-minute demo and walk through intake, quoting, your repair list, and customer and partner visibility — scoped to your shop.
Book a 30-minute demo