Loupe

About Loupe

Built to connect the counter and the workshop.

Loupe helps watch and jewelry retailers and service centres keep repairs moving and customers informed. Our roots are in watch service, where estimates, parts, approvals, and updates need to stay connected from intake to return.

The people behind Loupe

Watch industry depth.
Engineering to match.

Ryan brings experience across watch service and retail. Anthony brings experience founding a technology company and leading engineering. Together, they build Loupe for the people managing the repair and the customer waiting for it.

Ryan Goncalves

Ryan Goncalves

Co-founder · Watch service operations

36+ years in the watch industry.

A second-generation watch professional and the owner of Time Central, Ryan knows the business from the bench to the retailer relationship. His experience includes a Time Shop operation that once spanned 42 retail locations, giving him a firsthand understanding of what service centres, retailers, and customers need from every repair.

That experience shapes the details in Loupe: how work is priced, how repairs move through the shop, and how customers and retailers stay informed.

Anthony Arena

Anthony Arena

Co-founder · Product & engineering

Technology founder. Engineering leader.

Anthony founded Aesthera, a software company serving aesthetic clinics, and previously served as Head of Engineering at Dopple Labs. He is a named co-inventor on a published U.S. patent application for machine-learning optimization and co-authored peer-reviewed research with a Harvard Medical School team.

At Loupe, he brings that experience to a practical goal: less time re-entering repair details, clearer estimates, and a shared view of progress for the people at the counter and in the workshop.

The Time Central connection

The workshop and the retail counter shaped Loupe.

Ryan’s experience at Time Central helped shape Loupe around a shared problem: the workshop needs to keep repairs moving, while the retailer needs a clear answer for the customer. Loupe brings the repair record, estimate, and progress updates together so those conversations start with the same information.

Time Central is owned by Ryan Goncalves, who is also a Loupe co-founder.

Read Ryan’s interview with MrWatchMaster

Why it matters to your business

Built for both sides of the repair.

Retailers: give customers a clear answer.

Follow progress, review estimates, and approve work with your service centre. Keep customers informed without chasing the workshop for every update.

Explore the retailer portal

Service centres: keep the work moving.

Keep intake details, bench notes, parts, estimates, and promise dates on the repair record. Give your team a clear next step and your retail partners visibility as the job progresses.

Explore service centre workflows

Keep your retail POS for sales. Loupe manages the repair. We review your existing records and setup with you before you get started.

See how setup works
Customer repair link on a phone showing the estimate total and deposit or full payment options
A clear next step for the customer: review the estimate and pay from their repair link.

See how Loupe fits

Bring a repair from your business.

We’ll walk through the work, the estimate, and the updates your team and customers need. Discuss access, pricing, and setup for your store or service centre.

Book a demo

Your repairs. Your questions. A clear next step.