For watch and jewelry retailers
Loupe gives your store a clear view of repairs with your service centre. Track progress, review and approve estimates, and pay online, so your team can answer customer questions with the repair details in front of them.
Free for independent retailers, boutiques, and retail groups invited by a service centre that uses Loupe.
How it works
See the latest update from your service centre, the work proposed, and what needs your approval.
01
Review the proposed work and costs before approving a repair. Your decision stays with the estimate your team reviewed.
02
See which repairs are in progress, awaiting a decision, or ready for collection. Your team can check the current status while speaking with a customer.
Also included
From a single store to a retail group, give authorized staff access to the repairs and estimates they need to follow.
Each service centre that sends you repairs through Loupe shows in the same portal, under its own name. Leave a note on any repair for the shop working on it.
Receive updates from your service centre as work progresses and reminders when an estimate needs a decision. Open the linked repair page to review the details.
Retail groups can manage users and follow repairs across locations, with billing profiles and invitations in one place.
Download repair reports to review your account and prepare for conversations with your service centre.
Also on Loupe
FAQ
Service centre access, estimates, online payment, and what to expect on a demo.
Something else? Email us
It is a login for your store to follow repairs with your service centre. Your team can see status updates and timelines, review and approve estimates, and pay online when payment is available.
The free portal comes from a service centre running Loupe: they invite your store, and their repairs show under their name. If your watchmaker is not on Loupe, Loupe Direct, which is open to a limited group of retailers for now, can still send them the repair. They get a free login to update its status and send their quote, while your store keeps the customer. If you manage repairs in-house, Loupe Core is the system for your own bench.
Yes. Your team can accept or decline estimates in the portal. When your service centre offers online payment, you can pay a deposit, the full amount, or the remaining balance from the repair page.
The portal carries your service centre’s branding. Loupe provides the software; the service centre remains responsible for its repairs and certificates.
The retailer portal is free when your service centre invites you: you follow your repairs, approve estimates, and pay. Loupe Direct is the paid plan for stores that want to keep the customer, with updates in your store’s name, your markup on the estimate, and payment collected by your store. Direct is open to a limited group of retailers for now.
Compare Loupe Core and Loupe Direct →Yes. Loupe supports retail groups with access across locations, billing profiles, and repair reports, so authorized staff can follow work across their stores.
We walk through repair tracking, estimates, payment, and access for your stores. We also discuss how Loupe would work with your service centre, including setup and pricing.
See Loupe in your shop
Walk through repair tracking, estimate approval, and access for your stores. Discuss how Loupe would work with your service centre.
Book a demoYour repairs. Your questions. A clear next step.
